LIONCLOUD
Last updated: August 2026
We provide a 24-Hour Refund Policy exclusively on standard, full-priced Game Server hosting plans.
Even on refund-eligible services (such as regular game servers within 24 hours), ANY abnormal resource usage, severe CPU/Network abuse, DDoS activity, running malicious scripts/bots, or illegal conduct instantly terminates and forfeits your eligibility for any refund without exceptions.
* Once provisioned, excluded products, coupon-discounted orders, and accounts involved in any abnormal or illegal usage are 100% non-refundable under any circumstances.
All LionCloud services are digital and activated instantly after successful payment. Because services are provisioned immediately, refunds are strictly limited and handled according to this policy.
Refunds are allowed strictly within 24 hours of purchase exclusively on regular, full-priced game server plans. To request a refund you must contact us at support@lioncloud.in with your order details within 24 hours of the transaction.
Even on services that normally qualify for our 24-Hour Refund Policy (such as standard game servers), ALL REFUND RIGHTS ARE IMMEDIATELY VOIDED AND FORFEITED if we detect any of the following: abnormal resource usage (extreme CPU/RAM spikes or intentional stress-testing), service abuse or violations of our Terms of Service, hosting or participating in DDoS attacks, running malicious scripts, bots, or miners, illegal conduct or illegal content hosting, and any accounts suspended for policy breaches. Zero tolerance applies to illegal and abnormal activity.
STRICT EXCLUSIONS: Absolutely NO REFUNDS will be granted for any of the following services and conditions: (1) VPS, VDS & RDP (Remote Desktop) Servers, (2) Dedicated & Bare Metal Servers, (3) Web Hosting (cPanel), (4) LavaLink & Bot Hosting, (5) Special Offers, Flash Sales, and Discounted Server plans, and (6) Any server or product purchased using a Discount Coupon code or promotional deal. Once provisioned, these products and discounted orders are 100% non-refundable without exception.
Approved refunds will be processed to the original payment method within 5–7 business days. Processing times depend on the payment provider and bank.
If a chargeback or payment dispute is filed, LionCloud reserves the right to immediately suspend the service until the dispute is resolved. Abuse of chargebacks may result in permanent account suspension.
LionCloud reserves the right to deny refund requests at its sole discretion where we reasonably determine the request does not meet policy criteria.
To request a refund, contact us at support@lioncloud.in with your order details within 24 hours of purchase.
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